phbet takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you play from the Philippines, how we use it, who we share it with, and what rights you have over it. We keep things transparent so you always know where you stand.
Last updated
1 June 2025
Applies to
All registered phbet members in the Philippines
Questions?
Check our FAQ page or review our Terms and Conditions.
When you register and use phbet, we collect certain personal information so we can provide you with a safe, compliant, and enjoyable gaming experience here in the Philippines. The types of data we collect fall into a few clear categories, and we only ever ask for what is genuinely necessary. We do not collect data for its own sake — every piece of information we hold has a specific and lawful purpose behind it.
When you create your phbet account, you provide us with your full legal name, date of birth, email address, mobile number, and a government-issued identification number as required under Philippine regulations. You may also supply a residential address and payment method details when you make your first deposit or request a withdrawal. If you contact our support team, the content of that communication — including your queries and our responses — is also stored as part of your account record. We use this directly provided information to verify your identity, process transactions, deliver account communications, and keep your account secure. Providing accurate information is a condition of your membership, and we rely on you to keep these details current through your account settings.
When you access phbet from your mobile browser or any device, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We also record timestamps of logins and key actions, the sports markets or games you browse, and the duration of your sessions. This technical data is essential for maintaining platform security, detecting suspicious or unauthorised access, and improving the overall performance and reliability of our service for all Philippine members. We use aggregated and anonymised versions of this data to understand how members navigate the platform so we can make informed decisions about new features and improvements. This type of data collection is standard across all online gaming platforms and does not result in any profiling that would affect your account standing.
phbet uses the personal data we hold for the following specific purposes: to verify your identity and age in compliance with Philippine gaming regulations; to process deposits, withdrawals, and bonus credits accurately and promptly; to communicate with you about your account, transactions, and any material changes to our terms or policies; to detect and prevent fraud, money laundering, and other forms of financial crime as required by Philippine law; and to provide you with customer support when you raise a question or complaint. We may also use your contact information to send you information about promotions and Rewards programme updates that are relevant to your account — you can opt out of marketing communications at any time from your account settings without affecting your ability to use the platform. We do not use your data to make any fully automated decisions that would have a significant legal or similarly significant effect on you without human review.
phbet does not sell, rent, or trade your personal data to any third party, full stop. We share your data only in the following limited and necessary circumstances: with payment processors and banks that facilitate your deposits and withdrawals, who are contractually bound to handle your data securely and only for the purpose of processing your transaction; with identity verification and fraud prevention services that help us meet our regulatory obligations under Philippine anti-money laundering rules; with regulatory authorities and law enforcement bodies in the Philippines if we are legally required to disclose information; and with our technology and hosting partners who operate the infrastructure that runs phbet, under strict data processing agreements. All third parties with whom we share data are assessed for their security standards before any data transfer occurs, and they are permitted to use your data only for the specific purpose for which it was shared. We do not share your data with other gambling operators or general advertising networks.
We apply industry-standard security measures to protect the personal data of all phbet members. All data transmitted between your device and our servers is encrypted using TLS, and sensitive data held in our systems is encrypted at rest. Access to member data within phbet is restricted on a strict need-to-know basis — only staff whose role requires access to specific data are granted it, and all internal access is logged and audited. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect members. In the event of a data breach that poses a risk to your rights or interests, we will notify the relevant Philippine regulatory authority and affected members in accordance with applicable data protection law. While no system is entirely immune to risk, we continuously invest in our security infrastructure to keep your personal information as safe as possible.
phbet retains your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with Philippine anti-money laundering and record-keeping obligations. Transaction records, identity verification documents, and communications with our support team are kept for the full retention period regardless of whether your account is active. After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, we will act on that request within 30 days for data that is not subject to a legal retention requirement, and we will inform you clearly about any data we are obliged to keep and for how long.
As a member based in the Philippines, you have the following rights in relation to the personal data phbet holds about you. You have the right to request access to a copy of your personal data at any time. You have the right to request correction of any inaccurate or incomplete information we hold. You have the right to request deletion of your data, subject to our legal retention obligations. You have the right to object to or restrict certain types of processing, including direct marketing. You also have the right to withdraw your consent to any processing that relies on consent, at any time and without penalty. To exercise any of these rights, please contact our support team — the relevant contact details are listed on our FAQ page. We will respond to all verified data rights requests within 30 days of receipt.
phbet uses a small number of essential cookies to keep your session active and secure while you use the platform. These session cookies are strictly necessary for the platform to function and cannot be disabled without preventing you from using the service. We do not use third-party advertising cookies, social media tracking pixels, or any cookies that build a profile of your browsing habits across other websites. When you first visit phbet, you will see a cookie notice that explains the cookies in use; by continuing to use the platform, you acknowledge our use of essential cookies as described in this policy. If you wish to clear cookies between sessions, you can do so through your browser settings, though you will need to log in again on your next visit. We review our use of cookies periodically to ensure we are using only what is genuinely necessary for a safe and functional experience.
phbet may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements in the Philippines, or improvements to our platform. When we make material changes, we will notify you by displaying a notice on the platform or by sending a communication to the email address associated with your registered account. The updated policy will take effect immediately upon publication unless a later effective date is specified. We encourage you to review this page periodically so you are always informed about how your personal data is being handled. Your continued use of phbet after a policy update constitutes your acknowledgement of the revised terms. The date at the top of this page always reflects when the policy was last updated, so you can easily check whether a recent change has been made.
Quick answers for Philippine members who want to know more about how their data is handled.
No — phbet does not sell, rent, or trade your personal data to any third party under any circumstances. We share data only with the specific service providers that help us run the platform securely and in compliance with Philippine regulations, such as payment processors and identity verification services. All such third parties are bound by strict data processing agreements and are permitted to use your information only for the narrow purpose for which it was shared. If you have further questions about who we share data with, our FAQ page has more detail.
You can request a copy of the personal data phbet holds about you by contacting our support team directly. We will verify your identity before processing the request to ensure your data is only disclosed to you. Once your identity has been confirmed, we aim to provide the requested data within 30 days. The contact details for our support team are available on the FAQ page. There is no fee for a standard data access request, and you are entitled to make this request at any time.
Yes — you have the right to request deletion of your phbet account and the personal data associated with it. Once we receive a verified deletion request, we will process it within 30 days for data that is not subject to a legal retention requirement. Some data — particularly transaction records and identity documents — must be kept for a minimum of five years under Philippine anti-money laundering regulations, and we will inform you clearly about exactly what we are obliged to retain. Any data not subject to a retention obligation will be securely and permanently deleted. Please note that account deletion is irreversible, and any remaining balance must be withdrawn before deletion can proceed.
No — phbet uses only essential session cookies that are strictly necessary to keep your account session active and secure. We do not use advertising cookies, social media tracking pixels, or any technology that follows your browsing activity on websites other than phbet itself. Our cookie use is limited to what is needed for the platform to function correctly, and we review this periodically to make sure we are not collecting more than is necessary. If you want to clear session cookies, you can do so through your browser settings at any time, though you will need to log in again on your next visit.
Your data is protected, your rights are respected, and our platform is built to keep Philippine members safe. Ready to get started or have more questions before you sign up?